Operational Effectiveness

Operational effectiveness is the core of onsite PACE Healthcare Consulting. PACE will assist hospitals in building a culture of excellence, accountability and transparency. Starting with the strategic plan, PACE will evaluate how effectively the organization carries out and supports strategy through operations. Operational effectiveness must have effective leadership, good controls over performance and a system for measurement and improvement.

PACE works with the C-suite to apply a system methodology of structure, process and people in the assessment of how ready the organization is for operational excellence. Our intense and rapid assessment includes document review, interviews and observation to get a full understanding of the organization.

Our unique systems methodology was developed over twenty years in actual hospitals and is applicable and scalable to any hospital.

The PACE assessment will include:

  • Structure (What)
    • Committee Structure as Information Highway
      • Hospital from Board to Front Line and Back
      • Medical Staff from Board to Providers
    • Organizational Structure (Organization Chart)
      • Hospital
      • Medical Staff
    • IT Systems
      • Financial
      • Electronic Medical Record
      • Data Acquisition
  • Process (Where, When, How)
    • Hospital Plans including Quality, Utilization Management and EOC
    • Committee Charters and Minutes Content and Form
    • Policies and Procedures
    • Education and Training
    • Human Resources and Evaluations
    • Peer Review
    • Scorecards
    • Key Performance Indicators
  • People (Who)
    • Staff Knowledge
    • Staff Training
    • Culture

Operational effectiveness will result in improvement in:

  • Ability to act on strategic plans
  • A more informed Governing Board
  • Physician Alignment
  • Quality (Clinical and overall)
  • Billing Quality and Compliance (RAC)
  • Margins
  • Cost Control
  • Cooperation across departments and functions
  • Ability to implement new services and programs
  • Use of data and data mining
  • Organization and flow of information